Concession & Retail Manager

• 1. Maximize venue sales and profitability while maintaining a high quality of customer service:
• Create venue sales plans by reviewing prior results and analyzing attendance projections to develop a strategy, to maximize sales opportunities.
• Negotiate and partner with vendor management to determine sales and support locations.
• Ensure that merchandise display parameters are met at all locations.
• Supervise sales locations, provide guidance and support as needed.
• Ensure proper staffing, reallocate staff assignments as needed.
• Address and resolve any customer concerns in a timely and effective manner.
• Study local markets and recommend price adjustments accordingly.


• 2. Maintain inventory controls and stock levels:
• Project, order, and maintain adequate levels of merchandise based on forecasts.
• Control inventories shrink by ensuring that inventory procedures are followed.
• Ensure all inventory counts and disputes are reported accurately.
• Schedule stock shipments from warehouse to deliver to tour and coordinate.
• Ensure that orders are placed for local supplies as needed.


• 3. Develop proper sales and support staff:
• Manage recruitment efforts for staff & sales personnel.
• Train staff on proper policies and procedures required for their role.
• Model customer service behaviors and train team to deliver 5 Star Service.
• Determine proper number of local agency vendors needed to conduct business and increase sales.
• Ensure that company rules and standards are being followed by all staff and vendors.
• Establish and maintain a positive work atmosphere per company guidelines.
• Evaluate and coach staff for optimal performance.


• 4. Ensure that all company and local health and safety standards are always followed:
• Complete Food Manager training and ensure that all locations and staff are compliant with food service standards.
• Work with venue management and local health department to secure proper permits are secured, if necessary, and requirements communicated to staff.
• Ensure that all staff are following all safety policies and procedures.
• Oversee and follow up on all related mitigation strategies set out from the corporate office.


• 5. Oversee the unit’s accounting and financial responsibilities:
• Ensure that proper bookkeeping procedures are being followed and all documentation complete.
• Schedule timely and safe bank deposits.
• Communicate with the Treasury department on any banking issues.
• Ensure that all reports are completed and submitted in a timely manner.
• Monitor budget expenses and revenue numbers and adjust resources according to achieve financial goals.


• 6. Manage the unit operational and logistical functions:
• Oversee the load in and load out of equipment.
• Develop load plans for trailers to maximize efficiencies and space.
• Coordinate transportation for staff.
• Inspect and maintain all equipment to ensure that all equipment is cleaned and working properly.
• Keep records of any required documentation for international travel.
• Recommend/refine equipment for better efficiency.


• 7. Ensure company rules and standards are followed at all times, including inside venues, hotels, company transportation and while on company property


• 8. Ensure timely and respectful communication is occurring within all areas of the unit:
• Complete all required reports, including sales, venue and staffing and send to VP/Director.
• Communicate any unit issues, concerns, shortages, and successes with the VP/Director.
• Communicate with warehouse as needed.
• Ensure that there is open communication with all departments that support the unit at corporate.
• Communicate any venue issues or concerns promptly with arena management.
• Coordinate with show management to ensure timelines are understood.
• Communicate with staff on a regular basis and address/share any needs that require assistance.
• Ensure open lines of communication with local vendors and any requirements or changes.
• Work with contacts: banks, suppliers, health, and fire inspectors to ensure all requirements are met.
• Resolve any disputes in a calm and professional manner.
• Provide coaching and direction for staff as required.

• Bachelor’s Degree or equivalent experience.
• 2+ years Retail Sales management of 20+ associates.
• 2+ years in a customer service-oriented environment.
• Valid Driver’s license.
• Experience in food service (Food Handler or Food Manager Certification a plus).
• Valid Passport (must be able to travel domestically and internationally).
• Familiarity with Microsoft Office software and a variety of computer programs.
• Strong interpersonal and organizational skills.
• The ability to sit and stand for long periods of time, climb stairs, and lift 50lbs. Ability to communicate on various organizational levels with strong interpersonal and organizational skills.
• Strong oral and written communication skills.
• Ability to work under high pressure and quick deadlines.
• Experience in warehouse and inventory management.
• Experience in establishing budgets, sales, and operational plans.
• The ability and willingness to travel domestically and internationally 90-100% of the time.
• Multi-lingual a plus.